Customer Support for the IBM BNT RackSwitch is available during normal business hours for the United States. These hours are normally 8 a.m. thru 5 p.m. Central Time Monday thru Friday. Every attempt will be made to meet your business needs during these hours.
Support and firmware downloads are available from IBM
If you are a legacy BNT client with a BNT support contract, you may open a support ticket by visiting our Support Center. An IBM BNT Customer Support engineer will contact you via email, live chat or telephone. If known software issues are found, you may be requested to upgrade software. If a hardware issue is found, you will be instructed on how to return the affected hardware.
BLADE offers two classes of software
RackSwitch documentation can also be found on IBM.