Customer Support for the IBM BNT RackSwitch is available during normal business hours for the United States. These hours are normally 8 a.m. thru 5 p.m. Central Time Monday thru Friday. Every attempt will be made to meet your business needs during these hours.
If you wish to open a support ticket, visit our Support Center. An IBM BNT Customer Support engineer will contact you via email, live chat or telephone. If known software issues are found, you may be requested to upgrade software. If a hardware issue is found, you will be instructed on how to return the affected hardware.
BLADE offers two classes of software
Make sure that you register yourself for access to Download Software to which you are entitled.
- Software Maintenance Releases (updates & fixes) - BNT is committed to supporting the current (N) release and prior release (N-1) for the life of the switch whether in or out of warranty.
- Software Feature Release which are enhancements in functionality. Select switches include a 3 year software license with purchase, while other switches offer optional software licenses for purchase.
For more information, please read the RackSwitch Baseline Software Definitions and Entitlements
BLADE also can help you easily gather your switch serial numbers and warranty information with a free downloadable BLADEHarmony Manager Inventory Discovery Tool
. Windows Version
or Linux Version
You will need to create an account AND enter your serial number(s) & Premium Service license key(s) before downloading firmware to ensure your product is either within warranty or under support.
If you do not have Premium Support, you may only download an update to the same firmware revision as when you purchased your product. For example, if your product came with v1.0.7, you may only update to v1.0.x levels of firmware. If you would like to upgrade to newer versions, please purchase BLADE Premium Support
This page contains only the most current firmware releases. For earlier versions please see the RackSwitch Firmware Archive
RackSwitch firmware download is also available on IBM.
RackSwitch G8124 & G8124E
RackSwitch G8100 (No longer being marketed)
BLADEHarmony Manager Inventory Discovery Tool
Latest version of the Inventory Discovery Tool. Helps find your serial numbers. The output from this tool can be imported directly into BLADE's product registration system