XFP Module — FAQ

Frequently Asked Questions about the BLADE 10Gb Ethernet XFP Transceivers

Are these the only XFP’s supported in Blade switches?

No. Our switches support the BLADE XFP’s as well as those from IBM. Extensive testing was conducted to ensure the error-free operation of these XFP’s in our switches. Other XFP’s will function in BLADE switches, but will generate error messages.

Where can I find documentation on these XFP’s?

Links to product documentation can be found on the XFP information page.

Can I use these XFP’s in non-BLADE switches?

Our XFP’s are standards-based and have been tested to pass rigorous quality standards. Their use in non-BLADE switches depends on those switches allowing the installation of 3rd party XFP’s.

How do these XFP’s differ from those other vendors sell?

There is no difference in quality, reliability, or durability because all these XFP’s go through the same rigorous testing protocols.

Why do I get an error message saying “unsupported XFP”?

This error message is innocuous and the XFP will still work in your switch. The error message has been removed from the latest software image for your switch.

How do I purchase?

The XFP may be purchased through one of our many resellers. You can visit the Customer Interest Page for product queries. These requests are forwarded to an appropriate reseller.

How do I get technical support?

If your XFP is defective and is under warranty, go to our Support page: Under the Support tab, select “OPEN A TICKET.” Dated proof of purchase and serial number of the product are required. A support engineer will contact you.

What is your return policy?

Products can be returned if our support engineers have provided you with a Return Merchandise Authorization (RMA) number as part of the troubleshooting process after you opened a ticket. A restocking fee of 20% may be charged for returns of damaged or altered products and other cases excluded from warranty; please check the warranty terms on our Support page:

How are Return Merchandise Authorizations (RMA) handled?

Our support desk will provide you RMA number, RMA form, and instructions for shipment of your defective part. Your replacement product will be shipped to you once our repair centers have received and inspected the defective item. Our support engineer is your single point of contact until the ticket is closed.

What are the benefits of the extended warranty program?

The extended warranty for year two and three provides you the security of knowing that your XFP is covered beyond the initial year and caps the cost of a potential replacement to a controllable budgetary level.