Customer Support for the BLADE RackSwitch is available during normal business hours for the United States. These hours are normally 8 a.m. thru 5 p.m. Central Time Monday thru Friday. Every attempt will be made to meet your business needs during these hours. 

If you wish to open a support ticket, visit our Support Center. A BLADE Customer Support engineer will contact you via email, live chat or telephone. If known software issues are found, you may be requested to upgrade software. If a hardware issue is found, you will be instructed on how to return the affected hardware.

To purchase additional services from BLADE Network Technologies to enhance your switch performance, please see our Services page. 

BLADE offers two classes of software

1. Software Maintenance Releases (updates & fixes) - BLADE is committed to supporting the current (N) release and prior release (N-1) for the life of the switch whether in or out of warranty.
2. Software Feature Release which are enhancements in functionality. Select switches include a 3 year software license with purchase, while other switches offer optional software licenses for purchase. 
   

Make sure that you register yourself for access to Download Software to which you are entitled. BLADE also can help you easily gather your switch serial numbers and warranty information with a free downloadable tool BLADEHarmony Manager Inventory Discovery Tool.  Windows Version  or Linux Version

Downloads

Firmware

You will need to create an account AND enter your serial number(s) & Premium Service license key(s) before downloading firmware to ensure your product is either within warranty or under support.

If you do not have Premium Support, you may only download an update to the same firmware revision as when you purchased your product. For example, if your product came with v1.0.7, you may only update to v1.0.x levels of firmware. If you would like to upgrade to newer versions, please purchase BLADE Premium Support.

This page contains only the most current firmware releases. For earlier versions please see the RackSwitch Firmware Archive.

RackSwitch G8124 & G8124-E

• BLADEOS v6.4.1.3 Release Notes SNMP MIB  Current 6.4 release
• BLADEOS v6.3.2    Release Notes SNMP MIB  Current 6.3 release
• BLADEOS v5.2.1    Release Notes SNMP MIB  Current 5.2 release
• BLADEOS v5.0.1    Release Notes SNMP MIB  Current 5.0 release
• BLADEOS v1.1       Release Notes SNMP MIB  Current 1.1 release
• BLADEOS v1.0.7.3 Release Notes SNMP MIB  Current 1.0 release

RackSwitch G8100

• BLADEOS v1.1.1    Release Notes SNMP MIB  Current 1.1 release
• BLADEOS v1.0.7    Release Notes SNMP MIB  Current 1.0 release
  

RackSwitch G8000

• BLADEOS v6.3.1    Release Notes SNMP MIB  Current 6.3 release
• BLADEOS v5.2.1    Release Notes SNMP MIB  Current 5.2 release
• BLADEOS v5.1.1    Release Notes SNMP MIB  Current 5.1 release
• BLADEOS v1.1.1.5 Release Notes SNMP MIB  Current 1.1 release
• BLADEOS v6.0.1    Release Notes SNMP MIB  Stacking L2 only, no spanning tree  Current 6.0 stacking release
• BLADEOS v1.0.7.5 Release Notes SNMP MIB  Current 1.0 release

Utility

BLADEHarmony Manager Inventory Discovery Tool

• v1.0.8 Windows 
• v1.0.8 Linux

Latest version of the Inventory Discovery Tool. Helps find your serial numbers. The output from this tool can be imported directly into BLADE's product registration system